Recovered
$3,594.32
- Route
- Marseille (MRS) to Tampa (TPA) via Amsterdam (AMS)
- Delay
- 10 hours missed connection in Amsterdam
“A major delay on a KLM connection, FlightsComp kept me updated at every step and secured a payout I would never have gotten on my own.”
Messi booked a KLM itinerary from Marseille to Tampa for a family vacation in Florida, connecting through Amsterdam Schiphol. The first leg from MRS arrived late, and the transatlantic connection to Tampa had already left by the time he reached the gate.
KLM rebooked the family on a flight the next morning. Messi, his partner, and their two children spent the night in the terminal, missed a prepaid hotel night in Tampa, and received a generic apology with no mention of EU261 compensation.
He contacted FlightsComp with four passengers on the same booking. Our team confirmed the delay distance and EU261 amounts for the long-haul route, then filed a structured claim for all four travelers.
KLM rejected the first response. We escalated with the full paper trail. The airline eventually paid $3,594.32 total. Messi said the updates from our team were the difference between giving up and getting paid.