July 20, 2026
Effective date: July 20, 2026
Version: 2026-07-20
These Terms of Service (“Terms”) govern the services provided by FlightsComp (“FlightsComp,” “we,” “our,” or “us”), a claim assistance business operating in Florida with its principal address at 7901 4th St N, Ste 300, St. Petersburg, FL 33702. FlightsComp is part of the Undertime-X group of businesses.
By submitting a claim through our website and checking the consent box at submission, you (“you,” “your,” or the “Client”) accept these Terms in full. Your acceptance, together with the claim you submit, forms a binding agreement between you and FlightsComp for that claim (a “Case”). If you do not agree, do not submit a claim.
We record the version of these Terms you accept at submission, together with the date and time of your consent.
These Terms come in two parts: Section 1 covers our claim assistance service, and Section 2 covers use of our website.
FlightsComp helps air passengers recover money after flight disruptions such as delays, cancellations, denied boarding, baggage problems, refund disputes, and related issues. Our service includes case assessment, document organization, claim preparation, submission to the airline, correspondence with the airline, and follow-up until the Case is resolved.
Depending on your flight, a Case may fall under regulations such as EC 261/2004 (EU), UK 261, Canada’s Air Passenger Protection Regulations (APPR), U.S. Department of Transportation rules, or the Montreal Convention, among others. Eligibility and the recoverable amount are determined by the applicable regulation, the airline’s policies, and the specific facts of your Case.
We pursue financial compensation, cash refunds, and reimbursement of out-of-pocket expenses where applicable law or airline policy supports recovery. We do not pursue non-cash remedies such as vouchers, travel credits, or loyalty points unless we agree otherwise with you in writing.
FlightsComp is a claim assistance service. We do not provide legal advice, legal representation, or act as licensed attorneys. Nothing in these Terms or in our communications constitutes legal advice. You acknowledge and understand this distinction. Where court action is required, we may work with legal partners who provide legal services under separate arrangements disclosed to you in advance.
Reviewing your claim is free and carries no obligation to pay our fees. We only charge a success fee if we successfully recover compensation, reimbursement, or a refund for you. We may decline any Case at our discretion, including where it lacks sufficient merit or documentation, and you owe no fee in that event.
Success fee. Our fee is 25% of the total gross amount recovered. There are no upfront fees, retainers, or deposits. You pay nothing unless we successfully recover compensation, reimbursement, or a refund for you.
If court action is required. If a Case cannot be resolved directly with the airline and requires legal escalation or court action, our fee increases to 50% of the total gross amount recovered (25% for FlightsComp and 25% for legal partners). We will disclose this and confirm it with you in writing before taking any such step. You are never moved to the higher fee without your agreement.
Payment flow. Where possible, recovered funds are directed to FlightsComp. We retain our fee and disburse the remainder to you within fourteen (14) business days of receiving the funds from the airline, to the payment details you provide.
If the airline pays you directly. Compensation recovered for a Case is the result of our work, whether it reaches you through us or directly from the airline. If the airline pays you directly, or offers you compensation after we have begun work on your Case, you agree to notify us promptly and to remit our fee within seven (7) business days of receiving that payment.
Late payments. Amounts unpaid after seven (7) business days incur a 10% late fee. We reserve the right to pursue collection of unpaid fees.
Payment methods. Zelle, Stripe, ACH, or other methods agreed in writing.
If we cannot reach you to pay. If we recover funds but cannot transfer them because you have not provided valid payment details, we will make reasonable efforts to contact you using the details we hold. We will hold the funds for you, and any unclaimed amounts will be handled in accordance with applicable law.
You agree to:
Filing a duplicate claim for the same disruption constitutes a breach of these Terms.
By accepting these Terms, you authorize FlightsComp to act on your behalf in all matters related to your Case, including communicating with the airline, submitting the claim, receiving correspondence, negotiating a settlement, and receiving payment on your behalf. This authorization remains in effect until the Case is resolved, these Terms are terminated, or you revoke it in writing.
Some airlines require their own separate authorization form (a power of attorney). Where that applies, we will ask you to complete it in addition to accepting these Terms.
We may verify any information you provide. Where we consider it necessary to pursue your Case, we may decide to escalate it, including to court action under the fee terms in Section 4. If we do, you agree to sign and provide any additional documents reasonably required to proceed, such as an updated authorization or a notarized power of attorney where a court requests one.
The claims, letters, filings, strategies, templates, and methods we prepare in the course of pursuing your Case are our intellectual property. They are prepared for the purpose of your Case and are not for disclosure to third parties other than the intended recipient, such as the airline or a regulator.
We do not guarantee any specific outcome or recovery amount. Compensation eligibility and amounts are determined by applicable regulations, airline policies, and the circumstances of each Case. We exercise reasonable diligence and professional judgment, but we cannot be held liable for an unsuccessful outcome. Prior results do not guarantee a similar outcome.
Both parties agree to keep confidential any proprietary information shared during the engagement, including personal details, financial information, claim strategies, correspondence, and case documents. You agree not to publicly disclose our internal claim strategies, templates, or methods. This obligation survives termination of these Terms.
You may cancel a Case within fourteen (14) calendar days of submitting it, provided we have not yet filed your claim with the airline, at no cost to you. To cancel, send us written notice at contact@flightscomp.com identifying the Case.
This right to cancel does not apply once the airline has already agreed to settle or pay the Case, since our service will have been delivered at that point and our fee is due under the general terms.
Our engagement on a Case ends when any of the following occurs:
Our total liability in connection with a Case is limited to the total fees we collected for that specific Case. We are not liable for indirect, incidental, or consequential damages, including lost compensation, lost data, or delays caused by the airline, regulatory bodies, banking systems, or circumstances beyond our reasonable control.
We are not liable for any failure or delay in performing our obligations that results from circumstances beyond our reasonable control, including armed conflict, natural disasters, government action, outages, or failures of third-party systems and services, for as long as those circumstances continue.
We may update these Terms from time to time. Each version carries an effective date and version number. The version in effect at the time you accept these Terms governs your Case, and we keep a record of the version you accepted. Where changes are material, we will make a reasonable effort to communicate them.
We may assign or transfer our rights and obligations in connection with a Case to a successor or affiliated party, provided your rights under these Terms are not reduced. You may not assign your Case to a third party while these Terms are in effect without our consent.
If any provision of these Terms is found unenforceable or unlawful, the remaining provisions continue in full force, and the affected provision applies to the maximum extent permitted.
These Terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Pinellas County, Florida.
These Terms, together with the consent you provide at claim submission and any separate authorization we agree in writing, constitute the entire understanding between you and FlightsComp regarding your Case and supersede all prior agreements, written or verbal. Where a separate written agreement conflicts with these Terms, the separate agreement prevails for that Case.
This website and its content are provided for general information only and do not constitute legal or professional advice. If you want advice on your situation, submit a claim and we will assess it. We provide our services on a no-win, no-fee basis, and prior results do not guarantee a similar outcome.
By using this website you agree not to: copy, reproduce, scrape, or redistribute its content for commercial purposes; use it to advertise or sell to other visitors; use it in breach of any applicable law; or upload material that is unlawful, offensive, or infringes the rights of others. You are responsible for any material you submit through the site.
FlightsComp, our logo, our content, and the design of this website are our property or used with permission, and are protected by applicable intellectual property laws. You may not use our name or marks without our written permission.
Our website may link to sites we do not control. We are not responsible for the content, accuracy, or practices of third-party websites.
This website uses cookies and similar technologies, including Google Analytics 4, to understand how the site is used and to improve it. We do not use analytics for advertising or retargeting, and we do not install advertising or retargeting pixels.
In consent-required regions (EU, EEA, UK, Switzerland, and where we cannot determine your location), we show a cookie banner and load analytics cookies only if you click Accept. Choose Essential only to use the site without analytics.
In other regions (such as the United States), analytics may load by default without showing the banner. You can opt out anytime via Cookie settings in the site footer.
You can also control cookies through your browser settings. Google Analytics runs only on our production domain.
We take reasonable steps to keep this website secure and accurate, but we provide it “as is” and rely in part on third-party infrastructure. We are not liable for loss arising from reliance on the site’s content or from interruptions or security failures outside our reasonable control.
You can create an account to track your Case and communicate with us through our online portal. We use passwordless “magic link” login: instead of a password, we email a secure sign-in link to the address you provide. You are responsible for keeping access to that email account secure, and for anyone who signs in using a link sent to your email. Notify us promptly if you believe someone has gained unauthorized access to your account.
You may add or update contact methods and upload documents in your account. You are responsible for the accuracy of the information you provide and for ensuring you are entitled to share any documents or details about fellow passengers. We may suspend or close an account that is used unlawfully, abusively, or in breach of these Terms.
We offer an optional referral program. When you create an account you receive a personal referral link. These terms govern it.
The reward. We currently pay a referral reward of 30 US dollars (USD) for each qualifying referral. The reward amount is fixed by us, is not tied to the size of the referred person’s compensation, and may be changed at any time. The amount in effect is the amount published at the time a referral qualifies.
When a referral qualifies. A referral qualifies only when all of the following are true:
If the referred Case is declined, withdrawn, cancelled, unsuccessful, or resolved without a fee-bearing recovery, no reward is due.
Payment of rewards. Once a referral qualifies, the reward becomes available in your account for you to request. We pay requested rewards to the payment details you provide, within a reasonable time. You are responsible for providing accurate payment details. We may require identity or eligibility verification before paying.
What does not qualify. Self-referrals (referring yourself, your own additional claims, or any account or email you control) do not qualify. Referrals generated through spam, paid advertising that misrepresents FlightsComp, bots, fake accounts, purchased or incentivized sign-ups, or any deceptive or unlawful means do not qualify.
Taxes. Referral rewards may be taxable. You are solely responsible for any taxes owed on rewards you receive and for reporting them to the relevant authorities. Where we are legally required to report payments or collect tax information, you agree to provide what is reasonably required.
No purchase, no entitlement. The referral program is a discretionary promotional offer, not a contractual entitlement. It is void where prohibited. We may change, suspend, or end the program, or change the reward amount and eligibility rules, at any time and for any reason, without affecting rewards that have already qualified. We decide, acting reasonably and in good faith, whether a referral qualifies, and we may withhold or reverse rewards obtained through error, abuse, fraud, or breach of these Terms, and may disable referral links or close accounts involved in such conduct.
Relationship to your own Case. Participating in the referral program does not change the fee, obligations, or terms that apply to your own Case, and referring someone does not make you responsible for their Case.
To pursue your Case we collect and process personal and travel information, including the documents you provide and, where relevant, information about fellow passengers on your booking. We use this information only to assess and pursue your Case, to communicate with you, and to run our service. We share it only as needed, such as with the relevant airline or regulator, or where required by law.
Where you are a resident of the EU, UK, or another region with applicable data protection law, we process your information consistent with that law, and you have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us at contact@flightscomp.com.
Full details of how we handle your data are set out in our Privacy Policy.
Questions about these Terms? Reach us at contact@flightscomp.com, or write to FlightsComp, 7901 4th St N, Ste 300, St. Petersburg, FL 33702.