Recovered
$1,193.16
- Route
- Montreal (YUL) to Algiers (ALG) via Frankfurt (FRA)
- Delay
- 7 hours late at final destination
“I never thought I'd get any money back after Lufthansa kept saying no. I talked to Wassim, sent my boarding passes and the delay screenshots from Frankfurt, and a couple months later he told me they paid. All I really did was send the documents.”
I booked a summer trip home from Montreal to Algiers with a stop in Frankfurt: Air Canada to FRA, then Lufthansa to ALG. The long flight landed almost two hours late, and by the time I got to the Lufthansa gate, the Algiers flight had already left.
Lufthansa put us on a later flight that evening. We got to Algiers more than seven hours late, missed the dinner my parents had planned, and nobody mentioned cash compensation.
I sent Wassim my booking, both boarding passes, and photos of the delay boards in Frankfurt. He said the European connection still counted under EU261 and filed for me and my wife on the same booking.
Lufthansa said no the first time, something about operations. Wassim went back at them with the timeline. They ended up paying $1,193.16 total. I kept most of it and only paid the 25% fee because we actually got paid.